01
Prompt mode
Customer communications
Keep customersin the loop.
Give every buyer the timely, professional updates they expect— without relying on someone to remember every email. Review each message yourself or let Autopilot handle the routine ones.
You choose the level of automation
Review it. Automate it. Or leave it off.
A delivery update and a cancellation follow-up do not need the same treatment. Choose the right level of control for each one.
02
Automatic mode
Already handled.
For a routine, approved message, Autopilot sends the email as the deal moves. Your team carries on; the customer stays informed.Communication moments
The right message at the right moment.
Keep customers informed at the moments that matter, using the information already on their deal.
Progress updates
When vehicle progress changes
Keep the buyer informed as their vehicle moves forward, without asking the salesperson to write every update from scratch.
Review requests
When delivery is complete
Ask for feedback while the delivery experience is still fresh, with the right review link already included.
Cancellation feedback
When a deal is cancelled
Follow up thoughtfully, learn what changed, and give every lost opportunity the same professional close.
Transport emails
When vehicle movement is booked
Send release and collection details to transport and pre-delivery teams without retyping information from the deal.
After send
Never wonder whether the update went out.
Everyone can see what was sent, when it was sent, and whether it arrived. If something goes wrong, your team can follow up before the customer has to chase you.
SentRecorded in history
DeliveredReached the inbox
OpenedCustomer viewed it
ClickedCustomer followed the link
HealthProblems made visible
Search by recipient or subject
Filter by communication type and outcome
See sender, date, and event timeline
Better follow-up, less chasing
A better customer experience, built into the deal.
Autopilot prepares, sends, and records the customer emails that belong around a deal. Your dealership controls the words, the timing, and who can send—while your team spends less time on repetitive follow-up.
Choose the updates your customers should receive.
Use progress updates, delivery review requests, cancellation feedback, and transport emails where they add value. Turn on what suits your dealership and leave the rest off.
Customer updates follow the vehicle progress your team already records, so keeping the deal moving also keeps the buyer informed. There is no second process for salespeople to remember.
Every message feels relevant to the buyer.
Autopilot adds the customer, vehicle, current status, and dealership details to your approved wording, then sends the email with your name and branding.
The result is consistent without feeling generic: the repeatable parts are ready in advance, while every update still belongs to that customer and their vehicle.
Automate only where it makes sense.
For messages that need a personal touch, Autopilot prepares the email for someone to review, edit, and send. Your team gets a head start without giving up the human check.
For routine updates, let an approved email send automatically. You choose review, automatic, or off for each message, so the dealership never has to accept an all-or-nothing approach.
Stay in control of what leaves the dealership.
Choose who can manage templates and send customer emails, add the right copied recipients, and respect customer email preferences where they apply.
Messages can come from your verified dealership domain. If an email cannot be delivered, the deal still moves forward and the failed send stays visible for follow-up.
Know what was sent—and whether it arrived.
Search the customer email history by recipient, subject, message type, sender, or date. See whether a message was delivered, opened, clicked, delayed, bounced, or failed when that information is available.
Autopilot handles the repeatable emails around a deal; it does not replace the salesperson's relationship with the customer. Your team keeps the conversation and gains a dependable record around it.
Keep the promise after the sale
Let the customer know before they need to ask.
Keep buyers confident with timely, branded updates—without adding another task for the sales team to remember.
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